Ben Dedrick

Full-stack product design for several of Salesforce.org’s core product areas. Currently working on Volunteerforce, a tool for connecting volunteers and donors to the causes they care about, and the Nonprofit Success Pack (NPSP), Salesforce’s CRM solution for nonprofit companies.

Designer and researcher for Slalom’s Experience Design practice in San Francisco. In addition to my client-facing work as a designer, I co-lead the office’s internal LGBT organization.

Select client project contributions listed below.

Researcher & UX Designer, IT Strategy Roadmap

• Conducted far-reaching qualitative and quantitative research within the client organization to build a deep understanding of workflow issues and broader cultural challenges faced by their architects.
• Used a series of rapid design sprints to produce and test solution concepts with users.
• Worked with other Slalom consultants across disciplines to produce an expansive roadmap and strategy guide deliverable to guide the client’s IT strategy in the coming years.
• Received the Slalom Team Mogul award in recognition of excellence in client delivery.

Research Lead & UX Designer, Information Architecture/Navigation Redesign

• Planned and executed multiple phases of user research to test, redesign, and retest the structure of a major apparel retailer’s primary mobile navigation.
• Demonstrated substantial performance improvements in the new navigation, decreasing friction for the client’s customer base and driving higher completed sales.

UX Designer, Sales Analytics Mobile App

• Core design resource for a large beverage company’s field sales tracking tool.
• Created high-fidelity mockups for iPad and iPhone apps to show key screens and interactions and pushed final designs to developers for implementation.

Research Lead, Product Vision & Strategy

• Planned and executed ethnographic user research across three geographic markets, using a combination of surveys, in-field interviews, and focus group sessions.
• Analyzed research data and incorporated it into recommendations for a large pharmacy supplier’s product development strategy.

Design Lead, Information Sharing & Routing Tool

• Core design resource for a large biotechnology company’s research trial-related file sharing tool.
• Pushed for user research to be done early in the project and advocated for the needs of users as I designed the updated interface for the tool, resulting in a design that better met their needs.

Course comprised of ten weeks of full-time instruction covering end-to-end design process: user research, IA, sketching, wireframing, and prototyping. I completed four projects in the course of instruction:

• Mobile app paper prototype for a fictitious high-end clothing company.
• Wireframes for a fictitious school uniform retailer’s website.
• High fidelity mobile app prototype for a hypothetical enhancement to WebMD’s user engagement.
• High fidelity mockups improving front page and sign-up flow for financial services startup SaveUp.

• Conducted black box testing across Windows, Mac, Linux, and Chrome OS platforms.
• Performed automated and manual test suites at smoke, acceptance, and final release levels for six major Flash Player release cycles, ensuring a reliable product for 500M+ active users.
• Wrote hundreds of bug and performance issue reports during testing and determined issue priority and severity for plugin and computer crashes, UI errors, and Stage3D performance issues.
• Resolved bugs and any other issues in coordination with Flash and Google Chrome developers.

• Helped create the case management program for a newly-established acute psychiatric unit.
• Conducted psychosocial assessments and created treatment plans for dozens of psychiatric inpatients.
• Secured residential placement and outpatient follow-up services for patients.
• Acted as the facility’s legal representative for biweekly case hearings, arguing before a Hearing Officer to retain patients who couldn’t yet safely return to the community.
• Pioneered process flows that became standard operating procedure for the case management program.